Order & Delivery
From the boutique's homepage, click on a category of choice. Click on an item to view from the product list. Choose your desired colur and size, if applicable, and click on 'Add This To My Cart'.
You will then be directed to the 'The Shopping Cart' page where you can view your shopping cart contents. On this page, you can make changes to quantity or remove any item that you do not wish to purchase anymore, estimate the shipping costs to your destination, continue shopping, or simply check out.
After you have check out, you will be directed to the 'Login' page where you can log in if you are already an existing customer or sign up for an account with us to facilitate the check out and also your future purchases with Ninth Collective.
After you are done with the log in or sign up, you will be directed to the 'Shipping Method' page, where you are required to choose your mode of delivery.
The next step will be 'Payment Method', where you are required to select your payment method and also input any discount coupon, if any.
For payment by Bank Transfer, you will be directed to the next page highlighting your purchase/s with our bank account details (POSB/UOB) provided to make payment on your end. You might want to review them before confirming your purchase and proceeding with payment. You would be required to fill in the relevant details of your payment as well before your order is confirmed and processed.
*Do note that there would be a grace period of 24hours from the time you have confirmed your purchase. If payment is not received within 24hours, we will release your items without prior notice. If you still wish to purchase the item/s again, you would be required to complete the procedure all over again, provided the item/s is still available.*
For payment by Credit/Debit Cards, you will be directed to the next page highlighting your purchase/s. You might want to review them before confirming your purchase. Upon confirmation, you will be directed to a SSL (Secure Sockets Layer) encrypted Third Party webpage by Paypal to proceed with your payment.
After payment has been made by either Bank Transfer or Credit/Debit Card, your order is now completed and you will be directed to the confirmation page. Kindly allow us 1 working day to process your order and you will be notified via e-mail for updates on your order.
EMAILS ABOUT YOUR ORDER
After you have placed your order, you will receive e-mail updates about your order status. Keep these emails accessible for your records. Below are examples of e-mails you might receive:
- Order Confirmation. This e-mail confirms that we have received your order. The order number will be included.
- Backorder/Preorder Notice. This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will be billed for these items immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
- Shipment Confirmation. This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
- Important update/s about your order. This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please email us at email@example.com so the problem can be addressed.
If you did not receive any email from us after making payment for 2 working days, kindly email us at firstname.lastname@example.org so that we can look into the issue.
All parcels of ninthcollective.com are dispatched via Singapore Post & our engaged courier company Ninja Van. For local delivery, courier delivery options are available. For international delivery, registered options are made available with choice of either air mailing or express courier.
A self collection option. Parcels will be dispatched from our warehouse within 3 working days upon payment received. Delivery to the pickup location usually take 2-3 working days. You will be notified via SMS when your parcel is ready for pick up.
1. GO TO HTTPS://COLLECT.NINJAVAN.SG
2. ENTER YOUR POSTAL CODE/STREET ADDRESS & CHOOSE YOUR PREFERRED LOCATION
3. ENTER THE DETAILS SHOWN (EXAMPLE BELOW) AS YOUR 'SHIP TO' ADDRESS
Click here to find out more about this service.
Parcels dispatched to local addresses usually take 2-3 working days to reach the addressee (excluding public holidays), while it varies for international addresses depending on location. However, parcels may be delayed due to unforeseen circumstances, such as festive seasons or human error and may take longer than the stipulated time period. All these causes of delays are beyond our control.
Once your order has been processed and shipped, we will send you a shipment confirmation with the Registered Article no. (RA) of your parcel. The RA no. allows you to track your parcel status with Singapore Post here.
By agreeing to allow your parcel to be mailed out by Singapore Post, Ninth Collective will not be responsible for delayed and lost mails. However, we will render our best assistance in helping you to try to retrieve any missing mail. If you wish to make any mail related enquiries on your own, you may do so here, or call them at 1605 (local), +65 6841 2000 (overseas), and +65 6845 6607 (registered articles).
With effect from 29th October 2014, we are no longer providing registered mail options to our local addresses within Singapore.
Parcels will be dispatched from our warehouse within 3 working days upon payment received. Our engaged courier company, Ninja Van, delivers the parcel within the next 2-3 working days after the order has been updated to the shipped status.
Express delivery option is also available. For payment received after 9am, we will process and dispatch your parcel from our warehouse on the next working day.
Additional charges apply if delivery has been attempted as agreed upon the courier company & customer but there is nobody present to receive the package at the address. Payment of $4.50/- to be paid directly to the courier upon redelivery.
For international orders, courier delivery services are available via our engaged courier service provider. However, kindly note that the shipping charges quoted are exclusive of custom taxes or country taxes that may be applicable to your own country.
WAIVER OF POSTAGE CHARGES
Free local courier is applicable for purchases of regular priced items of $120 & above in a single shipment.
Free international courier is only applicable for purchases of regular priced items of $300 & above in a single shipment
All backorders are subjected to delays. Customers are not encouraged to purchase from backorders if they are uncomfortable with the wait. In the event of a cancelled/ unfulfilled backorder, refunds will be made strictly via store credits. You may refer to the backorder status on the product page itself. Customers are not able to request for a refund on any fulfilled backorder/s. Read our Terms & Conditions for full terms.
RETURN & EXCHANGE POLICY
Please read our Terms & Conditions
THANK YOU & WE HOPE YOU HAVE A PLEASANT SHOPPING EXPERIENCE