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Terms and Conditions

Welcome to Ninth Collective Website ('Website'). Please review the following that govern your use of our Website (Terms of Use). Your continued use of our Website constitutes your agreement to be bound by the Terms of Use. By purchasing from us, you are deemed to have agreed to the terms stated on our terms & conditions page and ordering and delivery page.

1. DEFINITIONS

ninthcollective.com is the interactive online service operated by Ninth Collective on the World Wide Web of the Internet. 

We can be reached via e-mail at sales@ninthcollective.com

 

2. GENERAL

As we continue to develop our Website, we may from time to time, modify, alter or update these Terms of Use. Your use of our Website following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. We therefore encourage you to refer to these Terms of Use on an on-going basis. 

 

3. WEBSITE CONTENTS 

'ninthcollective.com' and 'Ninth Collective' are trademarks, service marks, and/or trade names of Ninth Collective. All other trademarks, service marks, and trade names contained in the Website are the properties of the respective owners. 

Unless otherwise noted, the design of this Website, the Website as a whole, and all materials, including images, illustrations, and designs, that are part of the Website (collectively, 'Contents') are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled, or licensed by The Company. The Contents of our Website are intended solely for personal, non commercial use by the users of our Website. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents contained on the Website or any other server. Any unauthorized use of any material contained on this Website may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

 

4. COLORS 

We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual color you see depends on the resolution of your monitor, we cannot guarantee that your monitor's display of any color will be as accurate as what we present.

 

5. MONITORING 

The Company shall have the right, but not the obligation, to monitor the content of the Website, including e-mail, to determine compliance with this Agreement and to satisfy any law, regulation or authorized government request. Without limiting the foregoing, The Company shall have the right to remove any material that The Company, in its sole discretion, finds to be in violation of the provisions hereof or otherwise.

 

6. USER CONDUCT

The Company Website shall be used for lawful purposes only. Any conduct by you that in The Company's discretion restricts or inhibits any other user from enjoying this Website will not be permitted.

 

7. LINKS TO OTHER WEBSITES AND SERVICES

To the extent that this Website contains links to outside services and resources, the availability and content of which Ninth Collective does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

 

8. DISCLAIMER, LIMITATION OF LIABILITY, AND INDEMNITY

This Website and all contents of the Website are provided on an "as in" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. The Company does not warrant that your use of this Website will be uninterrupted or error free, or that this Website or its server are free of viruses or other harmful elements. Your use of this Website is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of our Website. The Company shall not be liable for any damages of any kind related to your use of this Website.

Although Ninth Collective endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this Website. Neither Ninth Collective nor its content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this Website, or any information or materials provided on the Website. The Company is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Website or with any of Ninth Collective's Terms of Use, your sole and exclusive remedy is to discontinue using the Website.

You agree to indemnify, defend, and hold harmless the Company and related entities from and against any and all third party claims, demands, liabilities and costs or expenses, including attorney's fees, resulting or arising out of your breach of any of these Terms of Use.

 

9. INACCURACY DISCLAIMER

From time to time there may be information on ninthcollective.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after the submission of order). 

 

10. MODIFICATION OR CANCELLATION OF ORDER

Due to our efforts to ensure that you receive your purchase/s as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us as the order has already been confirmed.
We reserve the right to reject/cancel any order placed at our sole discretion.

 

11. BACKORDER

A backorder is an advance purchase of an item that we have decided to restock due to overwhelming response. Depending on the time that a backorder is purchased, the standard lead time is 4-5 weeks from the date the item is released on backorder. 

However, delays & cancellations may occur due to unforeseen circumstances beyond our control. Updates on the estimated time of arrival will be updated as promptly as we can to inform customers on all possible delays/cancellations. Customers are deemed to have accepted the possibilities of delays/cancellations prior to purchasing a backorder item. A full refund/cancellation of backorder on a customer's request on any uncancelled backorder at any point will not be accepted. 

In the event of a cancellation of backorder, a full refund will be done via store credits. There will be no direct cash refunds to bank accounts or credit/debit cards. 

Do note that there may be an occurence for a slight variance in colours for the backorder as the backorder is a different batch being manufactured from the original batch due to fabric & dye processing. This slight variance cannot be considered as a defect and hence does not qualify as a reason for return/refund.

 

12. UNFULFILLED ORDERS

Any unfulfilled orders for instock items will be refunded via store credits.

In the event that the unfulfilled item in the order has resulted in the order to not qualify for free mailing (i.e. free normal mail or free courier mail), the chargeable postage will be deducted from the amount of store credit that is due to be refunded to customer.

In the event that the unfulfilled item in the order has resulted in the order to not qualify for the standing promotion (i.e. enjoy 10% for every 2 pieces purchased or enjoy $25 off for every $150 purchase), the discount will be removed to the next tiered discount (only if applicable) and will be deducted from the store credit that is due to be refunded to customer.

We have ceased to do cash refunds w.e.f. 1st September 2013.

 

13. RETURN & EXCHANGE POLICY

The policy applies to only merchandise purchased directly from Ninth Collective webstore (http://www.ninthcollective.com).


For such requests, kindly send us an email at sales@ninthcollective.com or file a request via our Contact Us with the order number as the email subject and we will get back to you as soon as we can. All requests must be made known to us within 3 days of receipt of the order and another 2 days after an email has been sent on the return/exchange procedure. Customers who send back parcels prior to informing us will be rejected.
 
Criteria for exchange:-

Wrong size was bought, & wish to exchange for the right size
 
a) Item must also be in its original condition i.e. unworn/unwashed and resellable condition.
b) FREE sized items are not eligible for any exchanges. 
c) SALE items or items purchased under special promotions are strictly not allowed for exchange.

 
Criteria for return for store credits (reasons not related to defective & incorrect items):-
 
a) Items purchased are not SALE items.
b) Items purchased are not under any special promotions/discount.
 
The store credits returned (of only the value of the item/s) will only be valid for 30 days (non refundable nor extendable) and to be used in one single transaction. The value of waived postage from the initial order will be deducted from the store credits. Any order utilising the store credits will not be eligible for further returns.
 
Criteria for return (defective & incorrect items):- 

a) Inaccurate measurements given, with a difference of at least 1 inch (2.5cm). Do note that there may be a 0.5-0.8 inches difference in our given measurements and such variance will not be considered as a defect/reason for exchange. 
b) Incorrect item received. In the event that we are unable to provide a repalcement, a store credit of the item's equivalent value will be issued. 
c) Defective item received. Customers are required to send us pictures of the defective merchandise prior to mailing the item back to confirm that the item has a defect & the defect is in no way part of the intended design. In the event that we are unable to provide a replacement, a store credit of the item's equivalent value will be issued.
 
*Minor defects such as loose threads, slight stains or scratches will not be considered as defects and hence, are not eligible for exchange/refund.
 
We apologise for the inconvenience caused & will reimburse relevant postage costs incurred by customers in sending the items back to us. All reimbursements will be made via store credits.
 
Ninth Collective reserves the right to exercise discretion in this matter. Item/s returned with neither prior notification via email nor return acknowledgement via email by Ninth Collective will be duly rejected. 
 
 

14. NON-DELIVERY

From time to time, we may receive returns due to non-delivery or unsuccessful delivery attempts. Such parcels will be resent out by courier, with the cost borned by the customer. Parcels will be forfeited if there is no response within 30 days from the date an email notification has been sent.

 

15. TERMINATION

These Terms of Use constitute an Agreement which is effective unless and until terminated by The Company. The Company may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to this Website, if in The Company's sole discretion, you fail to comply with any term or provision in this Agreement. Upon any termination of this Agreement, you must promptly destroy all materials obtained from this Website, as well as copies of such materials. These Terms of Use constitute the entire Agreement between you and The Company relating to the subject matter addressed herein.

 

16. APPLICABLE LAW

This Agreement shall be construed in accordance with the laws of Singapore, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the authorities located in Singapore.